Policy

THE FULFILLMENT PROCESS

For Virgin or Mink Hair/ Wigs/ Beauty Essentials
1)      Pay for your order
2)      You will then receive an Order Confirmation Email
3)      At this point, the Processing period begins. Processing time is 3-5 business days. Business days exclude weekends and holidays. Wigs have extended time period. Processing period is extended 1-5 Business days during a sales period. (More info below)
4)      After the processing period is completed, your shipping label will be created
5)      You will receive an Order Fulfillment email with tracking number.
6)      Your package will be shipped off via USPS Priority mail (2-3 business days US) (6-10 business days International)
Please note that orders made Friday- end of business day, Saturday or Sunday will be processed on Monday.

PROCESSING TIME (for Virgin Hair & Wigs)

It allows for Quality control to test out all bundles to make sure they meet our quality standards. Anything we find wrong will immediately be fixed by contacting our vendor and having them send out new bundles if necessary to ensure you receive the BEST product. Once your order has been processed, you will receive your tracking number via email. It should be the same email you used when you placed your order. Please ensure you check you spam folder and wait after 4 business days have passed before contacting us.

SHIPPING TIME

  • Shipping time occurs after the processing period. (United States) 1-3
  • BUSINESS DAYS VIA USPS Priority Mail
  • (International) 6-10 BUSINESS DAYS via USPS Priority Mail
  • This time does not include the processing period
  • Expect delays during sales periods & holidays.

For Virgin or Mink Hair/ Wigs/ Beauty Essentials
1)      Pay for your order
2)      You will then receive an Order Confirmation Email
3)      At this point, the Processing period begins. Processing time is 3-5 business days. Business days exclude weekends and holidays. Wigs have extended time period. Processing period is extended 1-5 Business days during a sales period. (More info below)
4)      After the processing period is completed, your shipping label will be created

5)      You will receive an Order Fulfillment email with tracking number.
6)      Your package will be shipped off via USPS Priority mail (2-3 business days US) (6-10 business days International) Please note that orders made Friday- end of business day, Saturday or Sunday will be processed on Monday.

PROCESSING TIME (for Virgin Hair & Wigs)
It allows for Quality control to test out all bundles to make sure they meet our quality standards. Anything we find wrong will immediately be fixed by contacting our vendor and having them send out new bundles if necessary to ensure you receive the BEST product. Once your order has been processed, you will receive your tracking number via email. It should be the same email you used when you placed your order. Please ensure you check you spam folder and wait after 4 business days have passed before contacting us.

SHIPPING TIME

  • Shipping time occurs after the processing period. (United States) 1-3 BUSINESS DAYS VIA USPS Priority Mail
  • (International) 6-10 BUSINESS DAYS via USPS Priority Mail
  • This time does not include the processing period
  • Expect delays during sales periods & holidays.

REFUNDS/RETURNS/CANCELLATIONS

  • ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. What is the nature of this product? Hair extensions. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.
  • If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee deducted. Cancellations are only accepted within 48 hours of original purchase date.
  • Returns are only accepted when you have received the wrong items.

INTERNATIONAL ORDERS

  • (International) 6-10 BUSINESS DAYS via USPS Priority Mail
  • We cannot ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other countries. This is a fee that you, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-5 days for them to inspect the package.

LOST/STOLEN PACKAGES

  • We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced.
  • All Packages come with a Tracking number. USPS updates their system every time they put their hands on your package. 
  • If you will not be home on the expected arrival date/time, you can request to have your package held at a nearby/local USPS post office via WWW.USPS.COM

Due to the nature of this product, refunds will not be issued. What is the nature of this product? Hair extensions. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.

  • If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee deducted. Cancellations are only accepted within 48 hours of original purchase date.
  • Returns are only accepted when you have received the wrong items.

INTERNATIONAL ORDERS

  • (International) 6-10 BUSINESS DAYS via USPS Priority Mail
  • We cannot ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other countries. This is a fee that you, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-5 days for them to inspect the package.

LOST/STOLEN PACKAGES

  • We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced.
  • All Packages come with a Tracking number. USPS updates their system every time they put their hands on your package.
  • If you will not be home on the expected arrival date/time, you can request to have your package held at a nearby/local USPS post office via
  • WWW.USPS.COM